Vanessa Cho recently joined Google as a UX Director for Cloud. Prior to Google, she was the Head of Design for GoPro’s software team. Before that she was a Senior Director of UX at Walmart Labs. When asked what Cloud, Action Cameras and Ecommerce have in common (her mother has asked this very question), Vanessa simply states that they all offer online/offline ecosystems with irresistibly complex customer pain points that one can’t help digging into. After all, the messier the problem, the bigger the opportunity for customer delight.